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Here are the answers to the questions we are most frequently being asked.

Still got questions? Contact us>

  • I have heard you need to be an electrician to PAT test appliances, is that true?
    No, you do not need to be an electrician to PAT test. Anybody can do it after suitable instruction/training and using a PASS / FAIL PAT tester, like the BattPAT.
  • What should we do with appliances that fails a PAT test?
    If an appliance fails a PAT test we recommend you apply a red ‘FAILED-DO NOT USE’ label (which we can supply) and dispose of the appliance for recycling. Alternatively if the appliance is of high value it can be passed to an electrician for repair.
  • If I purchase a PAT Tester and/or training from First Stop Safety do I have any support if I need help PAT testing?
    Yes. We can help with any PAT Testing query. Just use the Contact Us form on the website or e-mail us at
  • I would like to attend your face to face PAT Testing course, how do I go about booking onto it?
    You can book onto our face to face courses via our website: or e-mail us at
  • I haven't received my online course and test log in details, where can I find them?
    To access our online PAT testing course you will be sent 2 separate emails. 1 email to access our course presentation and 1 email to access the online test. If you haven't received these within 2-3 days of your order, please check your junk folder. If you still cannot locate them please e-mail us at
  • I have failed my online PAT Test, can I resit?
    There is only one test supplied with each online test. Trainees that fail to reach the pass mark will need to purchase a new online course and test.
  • My PAT tester is not working properly, can you repair it?
    If the tester was manufactured by First Stop Safety (BattPAT, MemoryPAT or PAT-IT) then we certainly can. Please e-mail us at or call 01904 791050 to report your fault. Please note, we are unable to offer a repair service to other manufacturers PAT testers.
  • I use Purchase Orders, can I order on the web?
    All of our website purchases must be made via Credit/Debit card or PayPal. For other payment methods please e-mail us on or call 01904 791050.

Contact Us:

11 Glaisdale Road, Northminster Business Park

York YO26 6QT

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